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VetPetNI Terms & Conditions
Card Payments
Exchange rates around the world do vary all the time so payments made to VetPetNi are always taken in Pounds (£) Sterling. Banks and other Payment methods may use other exchange rates we always recommend checking with your bank / PayPal for their daily exchange rate.
Fast Efficient Delivery
Place your order before 10:00am and we will endeavour to have the goods dispatched from our warehouse on the same day. For click and collect from practices we deliver to most veterinary practices in Northern Ireland 3 times a week. Please check the delivery days for practice on the site.
Conditions of Sale
We aim, through bulk buying and constant price monitoring to give you the most competitive prices. Please let us know if you feel that this is not the case. Owing to supplier price increases and changes in currency exchange rates, we reserve the right to change prices at any time.
False Orders
All attempts to place false orders or attempts to deceive will be reported to the police.
Liability
VetPetNI accepts no liability for loss and/or damage to property or purely economic loss resulting from use of products sold or delays in delivery. This does not affect your statutory rights where these may differ. As with all provisions in this document they are set out in accordance with the law of the United Kingdom and most particularly that of Northern Ireland.
Our Guarantee
We believe that our products are of the highest standard possible for the price we charge, and we try to provide the best possible service to you. If you are not satisfied with your goods for any reason, you should notify VetPetNI either by telephone or by e-mail within 30 working days of receiving the goods. Call our sales team for assistance with your return.
Product Disclaimer
Images are shown for illustration purposes only and actual products and packaging may vary due to changes made by our suppliers. We reserve the right to remove or replace products with superior products at short notice. Vet Pet NI reserves the right to cancel orders and refund customers' money at any time due to pricing errors or other issues relating to accidental misinformation or online error.
Privacy Policy
At VetPetNI, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address & delivery address. This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. For some deliveries this number may be given to our couriers.
How does VetPetNI protect customer information?
When you place orders or access your account information, we make use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, to ensure compliance with the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
VetPetNI Customer Service
Call us on (028) 9262 5961 or e-mail at enquiries@vetpetni.co.uk
Our Address: 29 Enterprise Crescent, Lisburn, County Antrim, BT28 2BP