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We are sure that you will love your Vet Pet NI item, although on the rare occasion that it isn't 100% right for you just send it back and we will be happy to offer you a full refund or an exchange.

We require that your product is packaged in its original packaging and accompanied by proof of purchase (receipt or dispatch invoice) and returned within 30 days.

How do I return something?

Fill in the returns form

Complete the returns information that is relevant to your item(s).

Package your item

Make sure you include the completed returns form and clearly display the free post address returns label on the outside of the parcel.

Return via Post

Make sure to ask for a "Proof of postage" receipt. Without one of these we are unable to refund/exchange an item that has been lost in transit.

*For high value items please send your return RECORDED DELIVERY. Please retain your tracking number until the item has been delivered. If you are returning your item recorded delivery, the postage will only be refunded if the item is faulty, or if a mistake has been made by Vet Pet NI.


How long will it be until I receive my refund?

Please allow 10 days for your return to be processed. If you have requested a refund, it will be applied to the original card used to place your order.