UK & IRELAND DELIVERY

We'll deliver to an address of your choice to make your shopping experience convenient.

OFFICE OPENING HOUR

Any queries please contact Customer Support (028 9262 5961) during office hours or leave a support ticket by Clicking Below.

Monday to Thursday - 9.00am - 5.00pm
Friday - 9.00am - 4pm
Saturday & Sunday - Closed

Christmas Opening Hours

Tuesday 24th December (Christmas Eve) - 8.00am - 2.00pm

Wednesday 25th December (Christmas Day) - Closed

Thursday 26th December (Boxing Day) - Closed

Friday 27th December - 8.00am - 4.00pm

Tuesday 31 December (New Years Eve) - 8.00am - 2.00pm

Wednesday 1st January (New Years Day) - Closed

Click and Collect at Vet Practice

Warehouse opening hours are the same as those mentioned above. For information regarding when your order will be delivered to your desired vet practice, please contact Customer Support (028 9262 5961) during office hours.

Stock

Our New Stock indicators show if a product is In Stock or Out Of Stock.

*Our stock is updated throghout the day to ensure stock is on site for every order to be fulfilled. However this can never be 100% accurate*

Do you offer free delivery?

We offer free delivery on a click and collect basis to Veterinary practices through Northern Ireland on nominated days.We also offer free delivery on orders over £120 under 30kg.

Why have you increased your delivery charges?

Unfortunately, courier charges have increased significantly due to driver shortages and rising fuel costs meaning we can no longer absorb the costs. We apologise for any incovience caused.

How quickly will I receive my order?

We endeavour to dispatch all orders received within 24 hours (Excluding weekends). Please note our office business hours are Monday to Thursday 9am to 5pm and Friday 9am to 4pm. We have over 100 Veterinary Practices available to chose from on our Click & Collect service.

Unfortunately, we are unable to deliver to a small minority of postcodes, including the Highlands, Channel Islands & the Isle of Man. We apologise for any inconvenience caused.

We will send a despatch email to advise when your parcel has left with information attached. To ensure you receive the confirmation and despatch emails please make certain the email entered on the order is correct. (If no email has been recieved check your Junk/Spam Folder)

Northern Ireland & Republic of Ireland
We use a 24-hour courier service. We ask customers to wait 2 days before contacting us if not delivered.

Great Britain
We use a 48-hour delivery service to UK mainland. We ask customers to wait 3-4 days before contacting us if not delivered.

What service do you use to post my order?

We send all of our orders via recorded / signed for delivery. Please inform us, when ordering, if there will be no one available at your address to sign for goods when they arrive, as our courier will not deliver without a signature. If you miss the courier, a delivery card should be left for you to arrange a time and date for delivery. Your cooperation in this would be much appreciated.

Once your order has left our warehouse, the responsibility for them passes onto the carrier. However, we constantly monitor our carrier’s performance, so that you are assured of the best service at the most competitive rate. Damages and shortages must be notified within 7 days. We also recommend that when signing for parcels, customers sign for the parcel as unchecked or damaged (if damaged) so that in the unlikely event there is a problem we can resolve this quickly and effectively.

I think my order is lost in the post, what should I do?

VetPetNI will deem an item lost in post once 15 working days (including Saturday) have passed following dispatch (in line with Royal Mail policy). If your item has been lost in post, do not worry, we will stand by our commitment to you by either replacing the item(s) lost, or refunding your payment, whichever suits your individual circumstances.

Is your website stock accurate?

Our stock is updated every hour. In the unlikely chance that an item you purchase is out of stock and is showing "In Stock" on the website we will contact you as soon as possible.

Delivery Prices

Why have you increased your delivery charges?

Unfortunately, courier charges have increased significantly due to driver shortages and rising fuel costs meaning we can no longer absorb the costs. We apologise for any inconvenience caused.

Please find below our new delivery costs.

Location	Delivery Type	Free Delivery Threshold	Standerd Cost
All	Standard	Orders over £120 under 30kg	FREE
Northern Ireland	Click & Collect	N/A	FREE
Northern Ireland	Standard	Standard	£4.99
Ireland	Standard	Standard	£5.99
Great Britain	Standard	Standard	£7.99