We'll deliver to an address of your choice to make your shopping experience convenient.
›OFFICE OPENING HOURS‹
- Monday to Thursday 9.00am - 5.00pm
- Friday 9.00am - 4pm
- Saturday & Sunday Closed
›Click and Collect at Vet Practice‹
Warehouse opening hours are the same as those mentioned above. For information regarding when your order will be delivered to your desired vet practice, please contact Customer Support (028 9262 5961) during office hours.
›UK & IRELAND DELIVERY‹
›Do you offer free delivery?
We offer free delivery on a click and collect basis to Veterinary practices through Northern Ireland on nominated days.We also offer free delivery on orders over £75 or €100 under 30kg.
›How quickly will I receive my order?
We endeavour to dispatch all orders received before 12md on the same day (Excluding weekends). Orders placed after 12md will leave the following day. Please note our office business hours are Monday to Thursday 9am to 5pm and Friday 9am to 4pm.
We will send a despatch email to advise when your parcel has left with information attached. To ensure you receive the confirmation and despatch emails please make certain the email entered on the order is correct. (If no email has been recieved check your Junk/Spam Folder)
We use a 48-hour delivery service to UK mainland. We ask customers to wait 3-4 days before contacting us if not delivered.
›Northern Ireland & Republic of Ireland
We use a 24-hour courier service. We ask customers to wait 2 days before contacting us if not delivered.
›What service do you use to post my order?
We send all of our orders via recorded / signed for delivery. Please inform us, when ordering, if there will be no one available at your address to sign for goods when they arrive, as our courier will not deliver without a signature. If you miss the courier, a delivery card should be left for you to arrange a time and date for delivery. Your cooperation in this would be much appreciated.
Once your order has left our warehouse, the responsibility for them passes onto the carrier. However, we constantly monitor our carrier’s performance, so that you are assured of the best service at the most competitive rate. Damages and shortages must be notified within 7 days. We also recommend that when signing for parcels, customers sign for the parcel as unchecked or damaged (if damaged) so that in the unlikely event there is a problem we can resolve this quickly and effectively.
›I think my order is lost in the post, what should I do?
Vet Pet NI will deem an item lost in post once 15 working days (including Saturday) have passed following dispatch (in line with Royal Mail policy). If your item has been lost in post, do not worry, we will stand by our commitment to you by either replacing the item(s) lost, or refunding your payment, whichever suits your individual circumstances.
International orders that are lost in post must wait until 25 working days have passed excluding the 5-7 working day delivery time, i.e. 35-37 working days following dispatch. We require confirmation in writing that the item(s) have been lost, you must advise Bella Mia within 30 days of dispatch or we cannot consider a claim for lost in post.
›Is your website stock accurate?
Our stock is updated every hour. In the unlikely chance that an item you purchase is out of stock and is showing "In Stock" on the website we will contact you as soon as possible.
|Location||Delivery Type||Free Delivery Threshold||Standerd Cost|
|Northern Ireland||Standard||Orders over £75 under 30kg||FREE|
|Northern Ireland||Click & Collect||N/A||FREE|
|Ireland||Standard||Orders over €100 under 30kg||FREE|
|Great Britain||Standard||Orders over £75 under 30kg||FREE|